Terms of service

Statement of responsibilities and rights.
This statement of rights and responsibilities regulates the relationship of https://trigalux.com / https://relumer.com and its users who interact in any way with our services. Users who access and use www.trigalux.com / www.relumer.com are expressly agreeing to our terms of service.

1. Our shop
IDENTIFYING INFORMATION
    - Domain name: https://trigalux.com/ and https://relumer.com/
    - Company name: MANEL ALABART MARTINEZ NIF: 36985188S
    - Registered address: Rambla Catalana 3 Tienda - 08903 L'Hospitalet de Llobregat (Barcelona)

Regulated activity
All articles are aimed at end consumers and are regulated by the established customs for retail trade, expressly prohibiting resale or intermediation.

2. Contact
trigalux@alabartrellotgers.com
Telephone: 934480658

3. Methods of payment
www.trigalux.com / www.relumer.com offers the following payment methods:
•Bank transfer
•Paypal (4% PayPal fees will be applied).

If you wish to pay through PayPal, please contact us prior to making any order, thank you.


The customer's order will not be taken into account and will not be processed until the payment has been authorised by his bank or cashier. Online payment with Paypal is done through the "Secure Socket Layer" security system, which encrypts your bank details when they are processed via the internet.
If our security department suspects any anomaly or fraud, www.trigalux.com / www.relumer.com reserves the right to cancel the transaction for security reasons.
In addition, for any order whose amount exceeds a scale set by www.trigalux.com / www.relumer.com, the customer will be asked for a national identity document and proof of address which must be sent to us by fax or e-mail and which will be indicated in due course.

Once the order has been placed, the customer will be sent a notification of accepted payment to his/her e-mail address informing him/her of the order placed. As soon as the payment is confirmed in our bank, we will proceed to the preparation and shipment of your order.

It is our duty to inform you that no data relating to: bank accounts, card numbers or passwords will be stored on our servers, as this information is processed directly by the banking systems and is not stored anywhere outside the bank itself.

Similarly, browsing the shop and payments are made through payment gateways with encrypted security protocol (https), which means that the information travels in encrypted form.

It is our duty to inform you that no data relating to: card numbers or passwords will be stored on our servers, as this information is processed directly by the banking systems and is not stored anywhere outside the bank itself.

Similarly, browsing the shop and payments by credit or debit card are made through payment gateways with encrypted security protocol (https), which means that the information travels in encrypted form.


4. SHIPPING AND SHIPPING COSTS

Due to logistical reasons, we can only ship within the European Union, we do no longer sell outside the European Union, sorry for any inconvenience.
Shipping costs are at the expense of the buyer.

 

5. RETURNS.
- In accordance with the provisions of the consumer legislation RDL 1/2007, of 16 November, all customers of the Store www.trigalux.com / www.relumer.com have the right to return orders processed within a period of 14 calendar days from the date of purchase. Once the 14-day period has elapsed, no returns will be accepted. Shipping costs will not be refunded.
Watches cannot be returned/refunded if they have been worn, the protective packaging material has been removed or if the size of the strap/bracelet has been adjusted.
Watches made and customised by order cannot be returned.


REQUIREMENTS:

- The products must be returned correctly protected, in their original packaging and in perfect condition (without damage, wear, breakage or dirt) with all their accessories, instruction manuals and documentation (provided that they bring it with them).

- The system will not allow returns after 14 days from the date of purchase.
- It is only possible to return an order if you are a registered customer of www.trigalux.com / www.relumer.com.


Please see below the reason for your return:

A) Returns for WITHDRAWAL (exchange).
1. Procedure. If you want to change the article(s) for another one (s), the customer must contact trigalux@alabartrellotgers.com and detail the reasons for the return (withdrawal) or incidence. Once the request has been received, the customer will receive an email with the address to which the product(s) to be returned should be sent, always indicating name, surname(s), address and order reference number. To do this, please contact your courier service to send us the return.

2. Refund. Once we receive the product(s) we will check that it is in perfect condition and unused, a voucher will be generated for the amount of the product(s) to be returned (without shipping costs) that you will receive via email.

B) RETURNS FOR BREAKAGE IN TRANSPORT.

1. Procedure. In the case of damaged products (blows, breakage or dents) caused by inadequate transport, you must contact us within 5 working days of receiving the order. To initiate this procedure the customer must send an email to trigalux@alabartrellotgers.com and indicate the reason for the return (breakage in transport) providing a photograph of the outer packaging, interior and sticker of the transport company and indicating the reason for the return.
If it is detected that the packaging has been tampered with or badly damaged in transport, the buyer must refuse the shipment and state this on the carrier's delivery note.
www.trigalux.com / www.relumer.com will take care of the collection and replacement of the damaged or defective item(s) at no cost to the customer.

2. Refund. In the event that the product(s) purchased are out of stock, the refund will be made by means of a voucher for the same amount plus the proportional shipping costs of the said product(s).

C) RETURNS FOR DELIVERY ERRORS.

1. Procedure. If any article(s) does not correspond to the order placed by the customer, he/she must contact us, within 14 days of receipt, via trigalux@alabartrellotgers.com, indicating the reason for the return (shipping error). Once the incident is issued, we will request photographs of the product sent, once received, www.trigalux.com / www.relumer.com will be responsible for the collection and replacement of the product(s) sent in error at no cost to the customer.

2. Refund.
www.trigalux.com / www.relumer.com will proceed to send the correct product or, failing that, will issue a purchase voucher for the same amount plus the proportional shipping costs of the product(s) previously sent in error.

D) RETURNS FOR DEFECTIVE ARTICLE (BREAKAGE).

 

1. Procedure. In the case of receiving defective products (not working or malfunctioning) the customer must contact us, within 14 days from the date you receive your order, through trigalux@alabartrellotgers.com, indicating the reason for the return (defective product). Once the incident has been issued, we will ask you for photographs of the defective product and/or videos of the malfunctioning of the product sent.

www.trigalux.com / www.relumer.com will take care of the collection and replacement of the defective item(s) at no cost to the customer.

2. Refund. In the event that the product(s) purchased are out of stock, the refund will be made by means of a voucher for the same amount plus the proportional shipping costs of the said product(s).
Warranty


1. In the event that the product purchased is defective for reasons not attributable to the customer, www.trigalux.com / www.relumer.com will proceed to repair, replace or refund through a voucher for the same amount, as appropriate, during the two years following the date of purchase.

2. Unless proven otherwise, delivery shall be deemed to have been made on the day shown on the invoice.

3. Warranties can be managed free of charge through trigalux@alabartrellotgers.com.
The customer will send the product to the technical service to be assessed by our technicians. Once the assessment has been carried out, it will be determined if it really corresponds to the terms of the guarantee or if it is a misuse of the product, in the case that it corresponds to a guarantee, the repaired product will be sent without cost to the customer or a new one in the case that it has not been repaired. If we do not have the product at that time, a voucher will be issued for the amount of the product.


In the same way, together with the repaired or replaced product, the seller will provide the consumer or user with documentary proof of delivery, stating the date of delivery and, where appropriate, the repair carried out.